Shipping:
Orders are typically processed within 5-7 business days and shipped via UPS 2-Day. Signature is required on all purchases, to waive signature, please contact us. In some cases where UPS delivery is unable, USPS will be the preferred carrier. International orders are subject to customs / duty fees. Maui Divers Jewelry is not responsible for any applicable fees due upon delivery.
- All Customs and import duties and/or taxes are the responsibility of the customer, and we recommend contacting your nearest Customs office for this information, prior to ordering.
- For customer located within the EU, orders must be above $150 USD.
Curbside Pick-up:
Once you place your curbside pickup order, we will send you an email to confirm that your order has been received.
Once the order it ready, you will receive a "Ready for Pick Up" email with instructions for picking up your order. Depending on what time your order is placed and when pickup location is open, your order may not be ready until the following business day.
After 7 days items that are not picked up will be canceled and the payment method you provided at the time of the order will be refunded.
Returns:
Maui Divers Jewelry accepts returns and exchanges for online purchases if jewelry is returned in saleable condition and accompanied by the original sales receipt within 30 days of receiving the item. Online orders may not be returned in-store. With exception of Kamaʻaina and Military discounts, no returns or exchanges are accepted for discounted and clearance jewelry, gift cards, special orders, and alterations.
Warranty:
We offer a Forever Guarantee against defects in workmanship or materials on our merchandise forever. Lost, damaged, or stolen jewelry does not qualify for replacement under our Forever Guarantee.
Read our full list of policies: https://www.mauidivers.com/pages/our-policies
Can't find what you're looking for or need personal assistance with a new order?
Need assistance with any Maui Divers Jewelry repair?
Call a Jewelry Expert at:
- Call us at (808) 946-2929
- Or email us at customerservice@mauidivers.com
Monday through Friday:
- 9:00am – 5:00pm Hawaiʻi Standard Time (HST)
You can also book a one-on-one virtual appointment with our Jewelry expert so you can learn more about our jewelry and your style preferences from the comforts of your own home. Book here.
Returns & Exchanges
Online Orders may not be returned in store. To request a return or exchange for online orders, submit a request here.
Submit Return / Exchange Request