FAQs


 

“I  need help with jewelry I purchased in a Maui Divers Jewelry store; who should I contact about this?”

Our Customer Service team will be happy to assist you with any questions you may have regarding purchases made at any of our store locations. 

Please contact Customer Service at:

Toll-free 800-462-4454 (in the U.S.) or  CustomerService@mauidivers.com

 

“Are the prices for items featured on your web site the same as in your Maui Divers Jewelry stores?”

Absolutely, all prices are consistent throughout all of our stores, as well as online at www.mauidivers.com.

 

"I saw an item that I loved in one of your stores, but I can't find it on the Maui Divers Jewelry web site; how can I order it?"

We feature many of our most popular styles on our web site, and introduce new designs as soon as they become available.  You will find more styles online than in any one existing store.  However, if there is something specific for which you are searching, but are unable to locate it online, please contact Personal Shopper for assistance:

Toll-free 800-253-6016 (in the U.S.) or PersonalShopper@mauidivers.com

 

“How soon will I get my online or Personal Shopper order?”

We take pride in providing the best service, from the time an order is placed until it is shipped.  Most orders are processed, shipped and delivered within 3-5 business days (not including weekends) to the U.S. mainland.  If the item you ordered is not immediately available, Personal Shopper will contact you to let you know when your order is expected to be shipped.

 

“How do I clean and care for my jewelry from Maui Divers?”

Precious Corals, Pearls and Opals are elegant gemstones to be cherished and worn with tender loving care.  Always remember to remove any jewelry containing these stones before doing household and gardening work.  To clean, use a soft cloth to carefully wipe these precious gems.  Prevent exposure to soaps, heat, cosmetics, chemicals and sprays of any kind, including ultra sound cleaners.  With appropriate care, you will be able to enjoy wearing your exquisite jewelry for a lifetime.

 

“Where should I send my Maui Divers jewelry back for repair?”

We are happy to provide excellent repair service of all purchases.  To make it as efficient as possible, we have two departments that handle this service, depending on where you purchased your jewelry:

 

For All Store Purchases, please return to:

 

MDH

Attn:  Customer Service

1520 Liona Street

Honolulu, Hawaii  96814

Toll-free 800-462-4454

 

For All Online & Personal Shopper Orders:

 

MDH

Attn:  Web Department

1520 Liona Street

Honolulu, Hawaii  96814

 

Please package your jewelry securely, return it any way you choose, but we do recommend that you either insure it, or at least request Delivery Confirmation.  Also include a copy of your sales receipt or invoice with a note indicating the repair requested, the address to which you would like your jewelry returned, and how we may best contact you should it be necessary.  If there are any charges associated with your repair, you will be contacted before any work is done.  Completion time of repairs will vary depending on the extent of repair necessary.

 

“Do you ship outside the United States?”

We are now able to process online orders from select countries outside the U.S. However, we are also happy to continue providing personal assistance to our international customers.   Please contact:

PersonalShopper@mauidivers.com

Provide the 8-digit item code for each item to be ordered, along with your shipping address, and you will be contacted with an estimate.  Please note that in addition to the cost of shipping, you will also be responsible for any customs duties/fees/taxes due upon delivery.