Frequently Asked Questions — Maui Divers Jewelry

"Is Maui Divers Jewelry truly made in Hawaiʻi?"

Yes. Maui Divers Jewelry manufactures all its jewelry in Honolulu, Hawaiʻi. An in-house design team works directly with the manufacturing team to create every single piece. The only items Maui Divers Jewelry does not create in-house are chains. Learn more about how our jewelry is made.

"What is Hawaiian black coral?"

Hawaiian black coral is a deep-sea coral sourced from the coast of Maui. It is among the most lustrous corals in the world and is less porous than shallow-reef corals. Maui Divers Jewelry has a dedicated licensed diver who sustainably sources black coral in accordance with state and federal guidelines.

"I need help with jewelry I purchased in a Maui Divers Jewelry store. Who should I contact?"

Please call or text (808) 946-2929 or email customerservice@mauidivers.com.

"Are Maui Divers Jewelry pieces gold-plated, gold-filled, or solid 14k gold?"

Our 14k gold pieces are crafted in solid 14k gold. We do not gold plate or gold fill any of our 14k gold jewelry.

"Do you offer Military and Kamaʻāina discounts?"

Yes. We are proud to offer both Military and Kamaʻāina discounts. A valid Hawaiʻi billing address is required for Kamaʻāina discounts. A valid military ID number may be requested for Military discounts. Please contact our team for more information.

"I opened an oyster in-store. Can I still have my pearl mounted?"

Yes. You may bring your pearl to any retail location in Hawaiʻi or mail it to us to be mounted in a specific setting. Please contact us to get started.

"I have a diamond or pearl I'd like set in a specific design. Can you do that?"

Because we offer a Forever Guarantee on all our pieces, we are unable to place non-Maui Divers Jewelry pearls or diamonds into our settings.

"I'm trying to match a pearl to one I already own. Does Maui Divers Jewelry do pearl color matching?"

Yes — Maui Divers Jewelry offers free pearl color matching. We highly recommend sending your existing piece to us for the best possible match.

"I love a pearl piece but want a different color. Can I choose a different pearl?"

Yes. We can create a special order piece with the pearl type or color of your choice. Please note that pricing varies depending on the pearl.

"Does Maui Divers Jewelry offer free ring resizing?"

We offer free ring resizing on all our rings. Rings have sizing limitations, and charges may apply when sizing is outside those limitations.

"Are online prices the same as in-store prices?"

Yes, all prices are consistent online and in-store. However, some items may not be available in stores and are exclusively available online.

"I saw an item I loved but can't find it online or in a store. How can I order it?"

We're happy to help. Email us a photo of the item you saw and we'll help you find a local store that has it in stock or assist you in ordering it online.

"How soon will I receive my online order?"

Most orders ship within 2 business days of processing (excluding weekends), depending on item availability and whether resizing is needed. Rings beyond our standard size 7 require up to 48 additional hours to resize. Alterations also require extra time. Shipments may experience slight delays during peak seasons.

You will receive an email with a tracking number once your order ships. You can also track your package here. For further assistance, contact our customer service team.

"How do I clean and care for my Maui Divers Jewelry?"

Visit our Jewelry Care Guide for instructions on caring for your pearls, corals, and other pieces.

"Where do I send my jewelry for repair or cleaning?"

You may drop off items at our Maui Divers Jewelry Design House or any of our retail locations. If you plan to ship your items, contact our customer service team for detailed instructions:

• Call or text: (808) 946-2929
• Email: customerservice@mauidivers.com

"What does the Forever Guarantee (Lifetime Warranty) cover?"

We will repair or replace our jewelry unconditionally and without charge if the defect is due to workmanship or materials. With limited exceptions, customers are responsible for shipping costs to return items. Alterations may incur an additional fee.

Please note: lost or stolen jewelry does not qualify for replacement under our Forever Guarantee.

"Do you ship outside the United States?"

Yes. We provide international shipping to select countries with a calculated shipping fee. View the full list of countries we ship to.

Customs, duty, and other fees may be due upon delivery. In most cases these are automatically calculated at checkout; otherwise they may be due upon receipt. Always provide accurate information during checkout so our carrier (DHL) can successfully deliver your package.

"I'm outside the US. Why can't I see certain pieces on the website?"

Hawaiian black coral and certain other gems are restricted from being sold and shipped internationally, which is why some items may not appear when browsing from outside the US. Some countries also restrict the total order value or specific precious metals in jewelry. If you believe an item can be shipped to your country without restrictions, please contact our team at customerservice@mauidivers.com.

Have other questions? Use the contact form below or reach us directly.