General Information

  • If an order is shipping to an address that is different from the billing address, we will contact you to verify your order before shipment.
  • Most orders are processed and shipped within 4-7 business days (not including weekends and holidays) of placing your order. 
  • Rings are made in a standard size 7, any size outside of this require 1-2 days of additional handling time to resize. 
  • Special order items take up to 4-6 weeks to complete before they are shipped.
  • Signature is always required for every order unless otherwise specified at checkout. 
    • You can select to waive this requirement by checking the "DELIVERY SIGNATURE NOT REQUIRED" box during checkout.  However, please be aware that you will assume responsibility for any undelivered packages. 
  • In most cases, couriers will attempt to deliver a package up to 3 times before a package is returned.
  • Need help tracking your package? Click here to enter your tracking number or order # and see where it is. 

Order Processing

Most orders are processed and shipped within 4-7 business days (not including weekends and holidays) of placing your order. Our team is working very hard to get orders fulfilled and shipped out as soon as possible. 

Shipments may be delayed following large sales or promotions. We will notify you of any delays and when it has been sent.

Because there are times that some items are made to order or needs special alterations/sizing, time from order to delivery will vary depending on the item
ordered.

Pre-Orders

Pre-orders are charged at the time of purchase and shipped by the approximate ship date as indicated on the product page.
Approximate ship by dates are subject to change. Please email us at customerservice@mauidivers.com with any questions.

Domestic Shipping within the United States

Please note that the quoted lead-time is for delivery excludes order processing times. Signature is required for all deliveries, unless otherwise requested. For delivery to P.O. Boxes and APO/FPO addresses, the only mode of shipping is via USPS (U.S. Postal Service).

Order under $100

  • $10 USPS Standard Shipping 
    • Delivery is typically made within five to seven working days depending on availability of item(s) ordered, however unforeseen delays with USPS can happen and delivery times are not guaranteed. 
Order $100 or more
  • UPS 2-Day Air
    • Delivery is typically made within 2 business days following the date of shipment depending on availability of item(s) ordered. Tracking and insurance is included. Unforeseen delays with UPS can happen and delivery times are not guaranteed.

$30 Overnight and Rush Shipping 

  • Delivery is typically made within 1 business day depending on availability of item(s) ordered. Tracking and insurance is included. Unforeseen delays can happen and delivery times are not guaranteed.
  • There will be an attempted delivery for up to 3 business days before returning your package to us. 

International Shipping

To our valued International Customers, please contact us for a price quote with your full name, street address, province, country and postal code. International Shipping fee typically costs $45.00

Customs / Import Duties / Taxes:
  • All Customs and import duties and/or taxes are the responsibility of the customer, and we recommend contacting your nearest Customs office for this information, prior to ordering.

Rush Shipments:

  • For rush shipments, there will be an attempted delivery for up to 3 business days before returning your package to us. 

Curbside Pick Up Orders in Honolulu

Curbside pick up is only available at our Design Center in Honolulu from 9 AM-5 PM HST, Monday-Friday.

Address: 1520 Liona Street, Honolulu, HI 96814

Once you place your curbside pickup order, we will send you an email to confirm that your order has been received. 

When your order has been fulfilled, you will receive a "Ready for Pick Up" email with instructions for picking up your order. Depending on what time your order is placed and when pickup location is open, your order may not be ready until the following business day.

We will hold your order for 7 days. Items that are not picked up will be canceled and the payment method you provided at the time of the order will be refunded.