- If an order is shipping to an address that is different from the billing address, we will contact you to verify your order before shipment.
- Most orders are processed and shipped within 4-7 business days (not including weekends and holidays) of placing your order.
- Rings are made in a standard size 7, any size outside of this require 1-2 days of additional handling time to resize.
- Special order items take up to 4-6 weeks to complete before they are shipped.
- Signature is always required for every order unless otherwise specified at checkout.
- You can select to waive this requirement by checking the "DELIVERY SIGNATURE NOT REQUIRED" box during checkout. However, please be aware that you will assume responsibility for any undelivered packages.
- In most cases, couriers will attempt to deliver a package up to 3 times before a package is returned.
- Need help tracking your package? Click here to enter your tracking number or order # and see where it is.
Domestic Shipping within the United States
Please note that the quoted lead-time is for delivery excludes order processing times. Signature is required for all deliveries, unless otherwise requested. For delivery to P.O. Boxes and APO/FPO addresses, the only mode of shipping is via USPS (U.S. Postal Service).
Order under $100
- $10 USPS Standard Shipping
- Delivery is typically made within five to seven working days depending on availability of item(s) ordered, however unforeseen delays with USPS can happen and delivery times are not guaranteed.
- UPS 2-Day Air
- Delivery is typically made within 2 business days following the date of shipment depending on availability of item(s) ordered. Tracking and insurance is included. Unforeseen delays with UPS can happen and delivery times are not guaranteed.
$30 Overnight and Rush Shipping
- Delivery is typically made within 1 business day depending on availability of item(s) ordered. Tracking and insurance is included. Unforeseen delays can happen and delivery times are not guaranteed.
- There will be an attempted delivery for up to 3 business days before returning your package to us.
- All Customs and import duties and/or taxes are the responsibility of the customer, and we recommend contacting your nearest Customs office for this information, prior to ordering.
- For rush shipments, there will be an attempted delivery for up to 3 business days before returning your package to us.
Curbside Pick Up Orders in Honolulu
Curbside pick up is only available at our Design Center in Honolulu from 9 AM-5 PM HST, Monday-Friday.
Address: 1520 Liona Street, Honolulu, HI 96814
Once you place your curbside pickup order, we will send you an email to confirm that your order has been received.
When your order has been fulfilled, you will receive a "Ready for Pick Up" email with instructions for picking up your order. Depending on what time your order is placed and when pickup location is open, your order may not be ready until the following business day.
We will hold your order for 7 days. Items that are not picked up will be canceled and the payment method you provided at the time of the order will be refunded.