We guarantee our merchandise forever against defects in workmanship or materials. Please note that lost or stolen jewelry does not qualify for replacement under our forever guarantee. This warranty does not cover damage due to normal wear-and-tear or abuse.
Forever Guarantee usually requires an evaluation of the item in order to recommend the necessary repairs. Once evaluated, we will contact you to confirm if the repair will fall under Forever Guarantee and you will be provided all applicable options at that time.
We accept payment by the following:
- American Express
- Maui Divers Credit Card
General Return Policies:
With exception of Kamaʻaina and Military discounts. No returns or exchanges are accepted for discounted and clearance jewelry, gift cards, special orders, and alterations.
Maui Divers Jewelry offers extended sizing which may be subject to an additional cost. Any subsequent resizes after purchase will incur an additional charge. Please note some styles cannot be resized due to their design.
Once a transaction has processed, the customer has agreed to pay the said price of the order.
Prices on Mauidivers.com are subject to change without notice. Please expect to be charged the price for the item you buy as it is listed on the day of purchase.
From time to time, we do offer various discounts through sales/promotions. To be fair to all our customers, we do not adjust the price of orders that were not placed during the given promotional period. Please contact our Customer Service Team if you have further clarifications on an order.
Online orders can not be returned or refunded in Store.
Purchases from AFEES and NEX may only be returned at the original store. No returns or exchanges are accepted for gift cards, special orders, discounted (including promotional and merchandise), gift with purchase and altered jewelry.
Effective July 1, 2018 Oahu business are required by law to charge customers 15 cents per reusable checkout bag at point of sale.
For any other questions about a return or purchase, please reach out to us at firstname.lastname@example.org or call (808) 926-2929 or (800) 253-6016. and we'll be happy to help you further.
To send in your item for repairs, alterations, or cleaning. Email us at email@example.com with the following information:
- Photo of the item
- Try to include at least 2-3 images of the item
- Copy of the Receipt
- In the event you do not have a copy of the receipt, please provide as much purchase information as possible such as the date of purchase and store location.
How long does a repair take?
Generally, repairs can be completed within 3-4 weeks depending on the nature of the repair. Items that require recasting or alterations may take longer.
- 3-4 Weeks
- 5-6 Weeks (Including shipping time)
- Before any piece is repaired and is considered lifetime warranty we have to determine if the damaged was caused by workmanship and craftsmanship or wear and tear.
- A receipt is NOT required for jewelry that bears our official trademark. If the jewelry does not bear our official trademark, please include a copy of your receipt, or provide us with as much purchase information as possible (date of purchase, location, etc.).
- Jewelry that is not accompanied by a receipt will need to be identified and repair time may be delayed. If a stone/pearl/coral is missing, please be sure to advise us of the color and type.
We highly recommend insuring your jewelry, sending us your tracking information, and shipping via USPS.
Please be sure to enclose a short note describing the problem you are experiencing and include your return name, address, and contact information.
Attn: Customer Service / (Case Number)
1520 Liona St.
Honolulu, HI 96814
Online Gift Card:
Gift Cards cannot be redeemed for cash or at any Maui Divers Jewelry store or retail location, and cannot be returned for a cash refund. Any unused portion of the gift card will remain available for future purchases under the same gift card reference code. Maui Divers Jewelry is not responsible for lost or stolen gift cards. Online Gift Cards are Final Sale and may only be used at www.MauiDivers.com.
All information including names, addresses and credit card account numbers is kept confidential and encrypted using Secure Sockets Layer (SSL). We also utilize all appropriate physical, electronic mechanisms and operational procedures to protect the information collected from all online transactions.
Black Coral - International Shipping: To our valued international customers. Due to US federal regulations and requirements, we are unable to ship coral items internationally. We apologize for the inconvenience.
Curbside Pick Up Orders: Once you place your curbside pickup order, we will send you an email to confirm that your order has been received.
When your order has been fulfilled, you will receive a "Ready for Pick Up" email with instructions for picking up your order. Depending on what time your order is placed and when pickup location is open, your order may not be ready until the following business day.
We will hold your order for 7 days. Items that are not picked up will be canceled and the payment method you provided at the time of the order will be refunded.