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Our Policies

Forever Guarantee:

We guarantee our merchandise forever against defects in workmanship or materials. Please note that lost or stolen jewelry does not qualify for replacement under our forever guarantee.


Payment Policy:
We accept payment by the following:

  • American Express
  • Discover
  • JCB
  • Mastercard
  • Maui Divers Credit Card
  • Visa
  • PayPal

 

Return/Refund Policy:

Return and exchanges can only be made, with a receipt, within 30 days of the original date of purchase and in perfect saleable condition. With limited exceptions, customers are responsible for covering shipping costs to return.

Once a transaction has processed, the customer has agreed to pay the said price of the order.

From time to time, we do offer various discounts through sales/promotions. To be fair to all our customers, we do not adjust the price of orders that were not placed during the given promotional period. Please contact our Customer Service Team if you have further clarifications on an order.

Items marked “FINAL SALE or Clearance” are not eligible for returns or price adjustments.

Original sales receipt is required for a return or exchange transaction. If a credit card is used for the original purchase, the same credit card must be presented at the time of the return or exchange.

Online orders can not be returned or refunded in Store.

No returns or exchanges are accepted for gift cards, special orders, discounted (including promotional and merchandise), gift with purchase and altered jewelry.

Purchases from AFEES and NEX may only be returned at the original store. No returns or exchanges are accepted for gift cards, special orders, discounted (including promotional and merchandise), gift with purchase and altered jewelry.

Effective July 1, 2018 Oahu business are required by law to charge customers 15 cents per reusable checkout bag at point of sale.

For any other questions about a return or purchase, please reach out to us at customerservice@mauidivers.com or call 1(800) 253 6016 and we'll be happy to help you further.


Privacy Statement:
At Maui Divers of Hawaii, Limited dba Maui Divers Jewelry, our top priority is our valued customers and your privacy is of the utmost importance to us. Our policy has always been to keep all information given to us by our customers strictly confidential. We will not sell nor disclose your personal information to anyone. Contact information also will not be shared without prior notification, and only rarely with nationally recognized, trusted partner organizations. We have spent over 50 years earning a worldwide reputation for honesty and integrity and we would never do anything to jeopardize the trust placed in us by our loyal customers.


Security Statement:
All information including names, addresses and credit card account numbers is kept confidential and encrypted using Secure Sockets Layer (SSL). We also utilize all appropriate physical, electronic mechanisms and operational procedures to protect the information collected from all online transactions.

 

Black Coral - International Shipping: To our valued international customers. Due to US federal regulations and requirements, we are unable to ship coral items internationally. We apologize for the inconvenience. 

 

Curbside Pick Up Orders:Once you place your curbside pickup order, we will send you an email to confirm that your order has been received.

When your order has been fulfilled, you will receive a "Ready for Pick Up" email with instructions for picking up your order. Depending on what time your order is placed and when pickup location is open, your order may not be ready until the following business day.

We will hold your order for 7 days. Items that are not picked up will be canceled and the payment method you provided at the time of the order will be refunded.