Our Policies

We put our customers first !  

We guarantee we will treat you the way we like to be treated ourselves.



Forever Guarantee:
We guarantee our merchandise forever against defects in workmanship or materials.



Payment Policy:
We accept payment by the following:

  • American Express
  • Discover
  • JCB
  • Mastercard
  • Maui Divers Credit Card
  • Visa
  • PayPal


Money orders, cashiers checks and personal checks drawn on U.S. banks and made out to U.S. dollars are also accepted. To place your order using these means of payment, please call 1-800-253-6016 (within the U.S. including Hawaii) for the correct total and mailing instructions. State sales tax will be added to any orders shipped within Hawaii and to California.



Return/Refund Policy:

Return and exchanges can only be made, with a receipt, within 30 days of the original date of purchase and in perfect saleable condition.

Original sales receipt is required for a return or exchange transaction. If a credit card is used for the original purchase, the same credit card must be presented at the time of the return or exchange.

Online orders can not be returned or refunded in Store.

No returns or exchanges are accepted for gift cards, special orders, discounted (including promotional and merchandise), gift with purchase and altered jewelry.

Purchases from AFEES and NEX may only be returned at the original store. No returns or exchanges are accepted for gift cards, special orders, discounted (including promotional and merchandise), gift with purchase and altered jewelry.

Effective July 1, 2018 Oahu business are required by law to charge customers 15 cents per reusable checkout bag at point of sale.


Privacy Statement:
At Maui Divers Jewelry, our top priority is our valued customers and your privacy is of the utmost importance to us. Our policy has always been to keep all information given to us by our customers strictly confidential. We will not sell nor disclose your personal information to anyone. Contact information also will not be shared without prior notification, and only rarely with nationally recognized, trusted partner organizations. We have spent over 50 years earning a worldwide reputation for honesty and integrity and we would never do anything to jeopardize the trust placed in us by our loyal customers.



Security Statement:
All information including names, addresses and credit card account numbers is kept confidential and encrypted using Secure Sockets Layer (SSL). We also utilize all appropriate physical, electronic mechanisms and operational procedures to protect the information collected from all online transactions.

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