Frequently Asked Questions (FAQ)

Call of Text us Monday-Friday from 9 AM - 5PM HST at:
(808) 946-2929 or email us at CustomerService@MauiDivers.com

 

“I need help with jewelry I purchased in a Maui Divers Jewelry store, who should I contact about this?”

Please call at (808) 946-2929 or email us at CustomerService@MauiDivers.com.

“Are the prices for items featured on your web site the same as in your Maui Divers Jewelry stores?”

Yes, all prices are consistent online and in stores. However, please note that some items may not be available in stores and are only exclusively available online.

"I saw an item that I loved, but I can't find it online or in store. How can I order it?"

If you need assistance finding a specific piece you saw, we are happy to help. Please email us a picture of the item you saw in store or online for assistance. We can help you find a local store that has the item in stock or assist you in ordering it online.

“How soon will I get my online order?”

Most orders ship within 2 business days (not including weekends) depending on availability of item(s) ordered and if resizing is needed. Our team is working very hard to get orders fulfilled and shipped out as soon as possible however, during large sale or promotions, shipments may be slightly delayed. Rings beyond our standard size 7 require up to 48 hours to resize. Alterations also require additional time to prepare for shipment. You will receive an email notification with a tracking number once your item is shipped. You can also track your package here. If you need further assistance, please reach out to our customer service team.

“How do I clean and care for my jewelry from Maui Divers?”

Learn how to care for your pearls and corals with our Jewelry Care Guide.

“Where should I send my Maui Divers jewelry back for repair or cleaning?”

You may drop off your items for repair at our Maui Divers Jewelry Design Center or any of our retail locations. Contact our customer service team for detailed instructions if you plan to ship your items to us. Call us at (808) 946-2929 or email us at CustomerService@MauiDivers.com for assistance.

“Do you ship outside the United States?”

Yes, we provide international shipping to the following countries with a $45 Shipping Fee:

Please keep in mind there may be customs / duty and other fees due upon delivery. We do not have ways to calculate the applicable taxes and fees. During checkout, always be sure to provide the most accurate information so our carrier (UPS or USPS) can successfully deliver your package.

“What does the Forever Guarantee (Lifetime Warranty) cover?

We will repair or replace our jewelry, unconditionally and without charge, if the defect is due to workmanship or materials. With limited exceptions, customers are responsible for covering shipping costs to return. Alterations may incur an additional fee.
Please note that lost or stolen jewelry does not qualify for replacement under our forever guarantee.
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