EU Right of Withdrawal & Returns
EU Right of Withdrawal & Returns
If you live in the European Union or European Economic Area, you have a legal right to withdraw from your purchase within 14 days without giving any reason. This page explains that right and how to use it. It is separate from, and in addition to, any voluntary return policy we offer.
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
This right applies to all items purchased through our store, with certain exceptions such as digital products and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Returning your items
At checkout, you may add withdrawal coverage to your order. If you purchased withdrawal coverage, your return shipping is fully covered at no additional cost when you exercise your right of withdrawal. Please note that customers who do not purchase withdrawal coverage are responsible under Article 14(1) of Directive 2011/83/EU for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
Your refund
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us. We will make the refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.
Items excluded from the right of withdrawal
Certain goods are exempt from the right of withdrawal under EU law. Subject to your confirmation, this includes:
- Jewelry made to your specifications or clearly personalized — for example, engraved, custom-sized, or made-to-order pieces.
- Sealed goods that are not suitable for return for health or hygiene reasons if they have been unsealed after delivery — for example, earrings for pierced ears.
Where an exemption applies, we will make this clear at the time of purchase.
Questions
If you have any questions about your right of withdrawal or returning an order, please contact our team using the contact form below.